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Term and condition

Introduction: At Bacoly, we are dedicated to providing exceptional service to our customers. Our service policy outlines our commitment to ensuring your satisfaction throughout your shopping experience.

1. Customer Satisfaction:
  • Our primary goal is to ensure the satisfaction of every customer.
  • We strive to provide prompt, courteous, and knowledgeable assistance to address any inquiries or concerns.
2. Quality Products:
  • We stand behind the quality of our products and guarantee their authenticity.
  • Each item is carefully inspected to meet our high standards before being shipped to you.
3. Easy Ordering Process:
  • Our website offers a user-friendly interface for easy browsing and shopping.
  • Placing an order is simple and straightforward, with clear instructions at every step of the process.
4. Secure Transactions:
  • We prioritize the security of your personal and payment information.
  • Our website employs encryption technology to safeguard your data during transactions.
5. Fast Shipping:
  • We understand the importance of timely delivery and strive to ship orders promptly.
  • Expedited shipping options are available for those who require faster delivery.
6. Hassle-Free Returns:
  • In the event that you need to return an item, our return process is hassle-free.
  • We offer a generous return window and provide clear instructions for returning items.
7. Responsive Customer Support:
  • Our customer support team is available to assist you with any questions or issues.
  • Contact options include email for your convenience.
8. Feedback and Improvement:
  • We welcome feedback from our customers as it helps us improve our products and services.
  • Your input allows us to better meet your needs and enhance your shopping experience.
9. Consumer Disputes:
Resolution Process:
  • Bacoly values customer satisfaction and seeks to resolve disputes promptly and fairly.
  • Customers are encouraged to contact our customer support team to address any concerns or disputes regarding their purchases.
Mediation and Arbitration:
  • In the event of unresolved disputes, Bacoly may engage in mediation or arbitration to find a mutually beneficial solution.
  • Both parties will have the opportunity to present their case, and a neutral mediator or arbitrator will facilitate the resolution process.
10. Consumer, Third-Party, and Employee Fraud:
Fraud Prevention Measures:
  • Bacoly implements robust fraud prevention measures to safeguard against consumer, third-party, and employee fraud.
  • All transactions are monitored for suspicious activity, and appropriate action will be taken to mitigate fraud risks.
Reporting Fraudulent Activity:
  • Customers, third parties, and employees are encouraged to report any suspected fraudulent activity to Bacoly’s fraud prevention team.
  • Reports will be thoroughly investigated, and necessary actions will be taken to address the fraudulent behavior.
11. Consumer Complaint Policy:
Submission of Complaints:
  • Bacoly welcomes feedback and complaints from consumers regarding their experiences with our products and services.
  • Complaints can be submitted through channels, including email.
Investigation and Resolution:
  • Upon receiving a complaint, Bacoly will conduct a thorough investigation to understand the nature of the issue and identify potential solutions.
  • We are committed to resolving complaints in a timely and satisfactory manner, keeping the customer informed throughout the process.
Continuous Improvement:
  • Bacoly views consumer complaints as opportunities for improvement and strives to address underlying issues to prevent recurrence.
  • Feedback from complaints is used to enhance our products, services, and customer experience.
12.Applicable law:
  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of HK.
13.Currency
  • US dollar as US$ and HK dollar as HK$.

Conclusion: Bacoly is committed to providing superior service to our valued customers. From the moment you browse our website to the delivery of your order and beyond, we aim to exceed your expectations at every step. Thank you for choosing Bacoly.

DBA/ billing descriptor:zhuoyuebacoly

Email:[email protected]

Company Name:HONG KONG ZHUO YUE TONG DA INTERNATIONAL TRADE LIMITED.

Address:UNIT 710,7/F.，KAM TEEM INDUSTRIAL BUILDING，135 CONNAUGHT ROAD WEST，SAI WAN HK.